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COMPLAINTS AND FEEDBACK
At MSK Doctors we take your care very seriously.
On occasions a patient may wish to make a complaint or provide us with feedback on their experience with us.
If you would like to make a formal complaint
Please put your complaint in writing to the Practice Manager
The Practice Manager will acknowledge your complaint within two working days and provide a full written response within twenty working days.
If you are dissatisfied with the outcome or seek arbitration you can contact the Care Quality Commission
Care Quality Commission
If you would like to provide feedback
The Practice Manager reviews every single patient questionnaire
Patient Questionnaires are kept at Reception