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COMPLAINTS AND FEEDBACK

 

 

At MSK Doctors we take your care very seriously.

 

On occasions a patient may wish to make a complaint or provide us with feedback on their experience with us.

 

If you would like to make a formal complaint

Please put your complaint in writing to the Practice Manager

Bethan Lee

bethan@mskdoctors.com

 

The Practice Manager will acknowledge your complaint within two working days and provide a full written response within twenty working days.

 

If you are dissatisfied with the outcome or seek arbitration you can contact the Care Quality Commission

 

Care Quality Commission 

www.cqc.org.uk

enquiries@cqc.org.uk

03000 616161
 

If you would like to provide feedback

The Practice Manager reviews every single patient questionnaire

Patient Questionnaires are kept at Reception

 

Thank you 

 

Bethan Lee

Practice Manager